Response codes

When you send payment request to payabl., our gateway validates transaction parameters. The following table contains status codes that payabl. generates and sends in responses. The codes and descriptions are provided in the response message fields status and errormessage. For more information you may always contact Technical team.

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Below is a list of the most common codes, additional error messages can be returned during processing

Error CodeError MessageComments
0Approved or completed successfully
2000PendingTransaction received and sent to processing
-999Unknown errorCheck your credentials, environement (Live vs Sandbox) and signature
-6000Found wrong or missing fieldsCheck the format of parameters and mandatory fields in your request
-1Unknown config setting.
-104Illegal commandThis action is not allowed for your account/login. Contact support or Account manager for available services.
-119No permissionThis action is not allowed for your account/login. Contact support or Account Manager for available services.
-1311Account name wrong or missing
-1313Bank number wrong or missing
-1314Bank country wrong or missing
-1315Response failedTimeout or user aborted the transaction.
-1316Merchant payment method wrong or missing
-1318Iban number wrong or missing
-1319Bic number wrong or missing
-2400Too much retries
-2402Blocked temporarily after successful payment
-2404Blocked temporarily after failed payment
-2405Blocked due to previous fraud
-2406Blocked due to a previous chargeback
-2407Blocked due to an currently active transactionYour client submitted too many transaction within 1 minute and duplicate attempts were blocked. The client can retry later.
-2454Reattempt not permittedThe transaction is declined by our system as reattempt with the same card is not permitted. Under this code you find a basic error which caused following blocks. Our advice for such situation is just to tell the cardholder to use an alternative card/payment.
-2455Decline limit exceeded for ccnMonthly/daily limit by amount or number of attempts exceeds threshold. The client needs to try the next day
-5000Internal error
-5002Payment failed
-5003Payment aborted by customerRegarding this transaction the payment has been aborted by the customer or by timeout.
-5004Payment was canceled due riskmanagement-checksDeposit was blocked due to risk management rules. You may find more clines from your Account Manager or payabl. support.
-5007Refund aborted
-5008CFT aborted
-50103DS downgraded or Not Verified
-50113DS downgraded or invalid attemptIt means that 3DS verification process failed due to a technical error as issuing bank was not able to send all required values in the verification response. We would suggest retrying the purchase once again and in case it fails ask cardholder to use an alternative payment method.
-5012Incorrect eci data
-6005Preauthorization action is disabled
-6102Wrong price
-6103Wrong currency
-6105Wrong lastname
-6106Wrong street
-6107Wrong zip
-6108Wrong city
-6109Wrong language
-6110Wrong salutation
-6111Wrong title
-6112Wrong gender
-6113Wrong firstname
-6114Wrong company
-6115Wrong birthday
-6116Wrong house
-6117Wrong postbox
-6118Wrong state
-6119Wrong email
-6120Wrong phone
-6121Wrong fax
-6122Wrong mobile
-6123Wrong customer-id
-6124Wrong custom1
-6125Wrong custom2
-6126Wrong custom3
-6127Wrong customer-ip
-6132Wrong order-ID
-6136Routing error
-6140Wrong language
-6141Wrong currency
-6142Wrong country
-6150Not supported currency
-6157Wrong paymentmethod
-6158Wrong merchant paymentsystem
-6159Wrong paymentsystem
-6163Wrong user-id
-6169Wrong Day
-6170Wrong Month
-6171Wrong Year
-6174Wrong country code
-6209MID is near to negative balance
-6211MID balance service request timeout
-6212MID balance service internal error
-6310CCN must be valid
-6311Expiry Date must be valid
-6312Luhn check failed
-6313Expiry month must be valid
-6314Expiry year must be valid
-6315Missing or invalid cvc_code
-6316Cardholder name must be valid
-6317Missing or invalid card typeWrong customer details / card type / bank info
-6318BIN is hostileCountry BIN is blocked
-6319Wrong recurring ID
-6327Recurring is not supported by this card typeMissing or wrong reccuring ID / cvc_code / card type
-100013DSecure verification failed or incomplete
-10002ECI wrong or missing
-10005Communication problem
-13000Timeout during sending request
-13001Communication problem during sending request
-13002Communication problem
-1110053D not enrolled for BIN