Error codes of Payment Methods

The following table contains the response codes that Alternative payment methods may generate during processing. The most common decline reasons are listed in this material.

EPS & Giropay

Error codeError messageComments
021transaction not completedCustomer didn't provide bank details, was not redirected to Issuer page or closed the window
009Internal failureConnection problem on EPS/Giropay side
005transaction amount must be positiveCheck the order amount confirmed by customer on bank's page
010IBAN problemThe client didn’t put correct bank correct details, and no account can be found.
-1315Response failedTimeout. Buyer cancelled operation or communication was lost.

Sofort | Direct Bank Transfer

Error codeError message
S-8023Invalid BIC.
S-8058Payment is not possible with this service.
S-8013Unsupported currency.
S-8054All products were deactivated due to errors, initiation was aborted.
S-1001Technical error.
S-8001Unknown project.
S-8015The amount is out of range.
S-8003Request could not be processed.

Trustly

Error codeError message
141602ERROR_FUNCTION_ACCESS_DENIED
141603ERROR_INSUFFICIENT_FUNDS
141615ERROR_INVALID_AMOUNT
141616ERROR_INVALID_CREDENTIALS
141620ERROR_UNKNOWN
141624ERROR_INVALID_BANK_ACCOUNT_NUMBER
141638ERROR_ENDUSER_IS_BLOCKED

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